SHOPPING INFORMATION​

How long does delivery take?

We will do our best to deliver the goods to you as soon as possible.

We aim to deliver orders within 2-7 working days after receiving your order confirmation email.

During high season, sales period and bank holidays, the delivery period may be longer.

Can I change or cancel my order?

If you changed your mind or noticed an error in the order, you have the opportunity to change or cancel the order immediately after placing it. To change your order, write a message in contact us form, call +371 27846282 or write an email info@havenpoint.eu

Once an order has been accepted for processing, it cannot be modified (items cannot be added or removed). However, if you wish to return the goods , you have the option to do so within 14 days from the moment of receiving the goods.

I would like to return a product. How can I do this?

Goods purchased from the Online Shop can be returned within 14 days of receiving the goods. To return the goods, you must send a return application to info@havenpoint.eu and return the goods to our warehouse.

Direct costs related to the return are borne by the customer.

What is “package tracking” in my orders?

As soon as we start packing your order we will send you a shipping confirmation email with the delivery information and a link to track your order online.

You will also be able to track your order under My shopping when you log in at My Account

What should I do if I receive a damaged or wrong product?

You shall immediately contact the Online Shop via e-mail info@havenpoint.eu. But You still have the right to claim for non-conforming goods within 24 months from the date of delivery of the goods.

To make a Non-Conformity Claim, you must complete the form (link to the Non-Conformity Claim Form) and send the claim to info@havenpoint.eu, enclosing a copy of the proof of purchase in the letter

PAYMENT INFORMATION

Do I receive an invoice for my order?

Definitely. If the correct e-mail address has been entered for the order, but the order confirmation has not arrived, it is possible that it has gone to the junk/spam folder.

What are the cost for delivery when shopping Online?

You can choose the most convenient delivery / pickup method for you:
Pickup at our warehouse – FREE
Courier delivery to the specified address – the costs depend on the delivery country and location. The current delivery costs will be displayed when entering the delivery address during the checkout process.
Delivery to an Omniva parcel terminal – the costs depend on the delivery country. The current delivery costs will be displayed when entering the delivery country and parcel terminal during the checkout process.

How will I be refunded?

You will be refunded through the same payment method that you used to make the purchase.