Terms of use
MM Building Ltd, Reg.No.40103937796, JUR.ADDRESS Ganību dambis 27 k-6, Rīga, LV-1005 (hereinafter – the Online Shop) provides the content available on the website and provides the goods in accordance with the Terms of Use set out below.
1. General rules
1.1 .If the consumer (hereinafter referred to as the Buyer) purchases goods (hereinafter referred to as the Goods) through the website, this agreement constitutes a Distant Contract subject to the legal provisions of the Republic of Latvia governing distant contracts including but not limited to: The consumer Rights Protection Law of the Republic of Latvia, The Cabinet of Ministers Regulations on Distant Contracts, etc.
1.2. By purchasing Goods from the online shop, the Buyer acknowledges having read and accepted these Terms of Use.
1.3. The Online Shop reserves the right to unilaterally amend and supplement the Terms of Use at any time. The Buyer shall be informed of any changes at www.havenpoint.eu or by email.
2. Product and price
2.1. The prices and specifications of the products sold in the online shop are listed next to the products.
2.2. The Online Shop reserves the right to unilaterally change the offers, prices and applicable discounts to the Goods without prior notice. The Goods are sold at the prices valid at the time of order, except in cases where the price of the Goods in unreasonably low due to technical errors or system malfunctions.
2.3. The images are for information only. The Goods displayed in the online shop may differ in colour, size, shape or other characteristics from the Goods displayed in the pictures.
2.4. In exceptional cases where, after the order has been placed, unforeseen circumstances prevent the Online Shop from delivering the purchased product from www.havenpoint.eu, the Online Shop will offer a similar product. If the order product is replaced by another product with a price lower than the original order, the Online Shop will return the price difference to the Buyer’s bank account within 14 working days. If the replacement product’s price is higher, the Buyer must pay the difference.
3. Making purchases
3.1. To place an order, add the desired products to your shopping basket.
3.2. You need to fill in all the required fields and select the most appropriate delivery method, entering the delivery address if necessary.
3.3. The Online Shop shall not be liable for any damages or other consequences arising from incorrect data provided by the Buyer in the order.
3.4. The total cost of the order including delivery is then displayed on the screen.
3.5. You must make a purchase payment to complete your order.
3.6. Upon payment, the order is considered placed and the Goods are processed for fulfillment.
4. Payment terms
4.1. All prices for the Goods are quoted in euros including 21% VAT (Value Added Tax).
4.2. Card payments (Stripe)
4.3. Payment by internet banking (Makecommerce)
NB: If you are using an online banking payment method, confirm your order and click on the “Back to merchant” button.
4.4. The personal data necessary for making payments are transferred to a licensed payment institution. The online shop does not have access to the Buyer’s bank details and credit card information
4.5. The Contract becomes effective upon receipt of payment in the Seller’s bank account. If for any reason the order cannot be fulfilled, the Buyer will be notified and the amount paid will be refunded as soon as possible, but no later than 14 days after notification.
5. Delivery terms
5.1. Goods are delivered to all countries except to those under international sanctions. For Buyers outside the European Union, all customs fees and related charges are the Buyer’s responsibility. Delivery options include: Latvijas Pasts, Express Post, Omniva, DPD, UPS, DHL, Venipak, Fedex, Smartpost Itella, Unisend. Alternatively, goods can be collected in person at our warehouse (Ganību dambis 27 k-6, Riga, LV-1005) by prior arrangement.
5.2. All duties and taxes payable to collect the shipment at the delivery destination shall be borne by the Buyer. Shipping costs are displayed before the order is confirmed.
5.3. The delivery time depends on the location and availability of the products. The maximum delivery time for products in stock is 1-14 days. In exceptional cases, the Online Shop has the right to ship the goods up to 45 calendar days, upon notification to the Buyer.
5.4. Upon delivery, the Buyer must verify the Goods’ conformity with the order, sign the courier’s delivery documentation (invoice, delivery note, acceptance form). If any discrepancies are found, immediately notify the Online Shop at info@havenpoint.eu.
5.5. Responsibility for delivery transfers to the courier company when the order is dispatched. The Buyer must revise the parcel’s condition at delivery. Signing the delivery documents constitutes acceptance of the Goods in satisfactory condition.
6. Right of withdrawal
6.1. The Buyer may withdraw from the contract within 14 calendar days of receiving the Goods. The right of withdrawal does not apply to legal entities.
6.2. The Buyer must maintain the Goods in the original conditions during the withdrawal period; return them unused, undamaged, and in the original packaging as well as ensure all tags and protective material remain intact.
6.3. If the Goods are damaged as a result of improper use during unpacking or inspection, the Buyer bears responsibility for such damages. The Buyer must handle the Goods as they would in a physical store to verify conformity and functionality.
In the case that the Goods show signs of inappropriate use or damage or if the original packaging is missing or damaged, the Online shop reserves the right to reject returns.
6.4. To exercise the right of withdrawal, the Buyer must submit a withdrawal form, which can be found here: (link to withdrawal form), by sending it to the e-mail address info@havenpoint.eu within 14 days of receipt of the Goods.
6.5. The Buyer has the possibility to return the Goods free of charge to the warehouse at Ganību dambis 27 k-6, Riga, LV-1005 by prior arrangement, or to return the Goods via delivery service. Unless the return is due to damaged, defective or non-conforming Goods, all return shipping costs shall be borne by the Buyer.
6.6. The Buyer must return the Goods to the Online Shop promptly and no later than 14 calendar days after submitting the cancellation form. Upon receipt of the returned Goods, whether returned in person or by mail, the Online Shop will refund all payments received from the Buyer under the Distance Contract without delay, and in any event within 14 calendar days of receiving the returned Goods.
6.7. The Online Shop may withhold the reimbursement until receiving the returned Goods or proof of the return shipment is shown. When the Buyer selects a return shipping method more expensive than the most economical option offered by the Online Shop, the Buyer assumes responsibility for the additional costs, and only the standard return shipping amount will be refunded.
6.8. The Online Shop is not responsible for any delay or failure to perform its obligations or for any other failure due to circumstances and obstacles beyond its reasonable control.
6.9. The Online Shop reserves the right to cancel orders or request the return of delivered Goods when the listed price is erroneous due to technical malfunctions or system failures.
7. Buyer’s rights for goods not in conformity with the contract
7.1. The Buyer has the right to claim for non- conforming Goods (hereinafter referred to as “Non-conformity”) within 24 months from the delivery date.
7.2. The Buyer may require the Online Shop to repair the Non-Conformity of the Goods or to replace the Goods without compensation with goods that would conform to the terms of the Contract, except where this is impossible or disproportionate.
7.3. A claim for Non-Conformity must be made within 2 months from discovery. To make a Non-Conformity Claim, the Buyer must complete the form (link to the Non-Conformity Claim Form) and send the claim to info@havenpoint.eu, enclosing a copy of the proof of purchase in the letter.
7.4. The Online Shop assumes no responsibility for defects after delivery to the Buyer.
7.5. If the non-conformity is minor and does not significantly affect the use the Goods, the Buyer may not require the Online Shop to cancel the contract and refund the amount paid for the Goods. Non-compliance with the terms of the Contract is considered minor if it does not materially impair the performance of the essential functions or the usability of the Goods and can be fixed without causing any visually detectable change in the appearance of the Goods.
7.6. For price reductions or contract cancellations, the Online Shop may make reasonable deductions accounting for normal wear and tear during the period of use, as well as any measurable benefit the Buyer derived from the Goods prior to discovering the Non-Conformity.
7.7. If the Goods cannot be repaired or replaced, the Online Shop shall return to the Buyer all payments due under the Distance Contract. The Online Shop shall provide a written response to the Customer within 15 days.
8. Processing of the Buyer’s personal data
8.1. The Online Shop processes only the personal data entered by the Customer when ordering the Goods, such as name, surname, e-mail, etc.
8.2. The Online Shop transfers personal data to the transport service provider(s) to ensure the delivery of the Goods.
8.3. If the Customer has expressly agreed to receive marketing communications from the Online Shop, including newsletters, the Online Shop may from time to time contact the Customer with information about the Online Shop’s services and latest offers. For this purpose, the Online Shop may process the e-mail address provided by the Customer when signing up for marketing communications.
8.4. The Customer has the possibility to opt-out of marketing communications by notifying the Online Shop at info@havenpoint.eu.
8.5. The Buyer shall also have the right to apply to the dispute settlement bodies of the European Union.
9. Dispute resolution
9.1. In matters not covered by these terms and conditions, the Buyer and the Online Shop (hereinafter – the Parties) undertake to comply with the laws and regulations in force in the Republic of Latvia.
9.2. The Parties shall resolve any disputes arising between the Online Shop and the Buyer by means of mutual negotiations or correspondence. If the dispute cannot be resolved by negotiation or correspondence, the Parties shall settle the dispute in the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer and the Online Shop may be referred to the Consumer Rights Protection Centre or to a court of the Republic of Latvia.
9.3. The Buyer shall also have the right to apply to the dispute settlement bodies of the European Union.